Privacy & Cookies
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1. The good stuff
We will only use your data to up your experience.
2. Locked down
We’ll protect your data like it’s our own.
3. Straight talking
We’ll always talk your language and have your back – no nonsense, no surprises.
4. No spam
You decide what and how you hear from us.
5. Just the essentials
Your info won’t just hang about – if we don’t need it, we’ll delete it.
[/vc_column_text][vc_column_text]Protecting Your Privacy
At Bablets, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Bablets team members are customers themselves, of both Bablets and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at orders@new.bablets.com
For all our services, the data controller — the company that’s responsible for your privacy — is Bablets.
Navigating this page
• How we use your information
• Sharing your information
• Marketing messages
• Seeing adverts for Bablets.com online
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies
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How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
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Your name and contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you | We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
| Send you service messages by text, e-mail or through our app, such as order updates | We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
| Sending you information by email, SMS, or post, about our new products and services | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or Bablets – unfortunate, but absolutely essential |
| Showing you Bablets.com adverts as your browse the web | So you can see our latest products and deals |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
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| How we use your payment information | Why? |
| Take payment, and give refunds | We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
| Fraud prevention and detection | To prevent and detect fraud against either you or Bablets – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
| How we use your contact history | Why? |
| Provide customer service and support | We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
| Train our staff | So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
| How we use your purchase history and saved items | Why? |
| Sell you things | We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
| How we use information about your phone or laptop, and how you use our website and app | Why? |
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Bablets – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Your responses to surveys, competitions and promotions
| How we use your responses to surveys, competitions and promotions | Why? |
| Run the survey, competition or promotion | We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
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Marketing messages
If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Bablets.com
You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the ‘unsubscribe’ link in any email
- By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Bablets, for example new products).[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Keeping your information
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
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Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Bablets website or other Bablets services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Bablets.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Cookies
We use cookies on our website.
What are cookies? — Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
The information does not identify you personally. At all. It is statistical data about visitors & their use of this site. This statistical data does not identify any personal details whatsoever. Seriously, we don’t know if you are blonde, brunette or fiery red. (Although we’d LOVE to know).
We’re gathering information about the use of our website by using a cookie file. Again, this is nothing new, everyone’s at it. Cookies are downloaded to your computer’s hard drive automatically, it’s amazing. They help us improve our website & the service that we provide to you. Essentially, these funny little files, that you will not notice, help make things better for you. We think of them as tiny binary angels that flit between this website & your computer making everything better. Like the tooth fairy.
All computers, have the ability to decline cookies. This again can be done by activating a setting on your browser which enables you to decline the cookies. BUT! If you choose to decline cookies, you may be unable to access particular parts of our website & that would be a shame. But, ultimately, your choice. Do what you will.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at orders@new.bablets.com. Or if you’d like to, you can write to us at:
Bablets
4 Berkeley Road
Newbury
Berkshire
RG145JE[/vc_column_text][vc_column_text]Updated on 24/5/18[/vc_column_text][/vc_column][/vc_row]