How long does each product take to make?
As everything we make is handmade and personalised to order, please allow up to 5 — 7 working days for turnaround and delivery. Christmas tends to be very business so make sure you place your orders with plenty of time.
How are the orders dispatched
All of our shipments are sent recored with next day delivery.
What if I am unhappy with my product?
We think you’ll love it. By policy, we don’t accept exchanges as each item is personalised. But if you’re really unhappy, send an email to firstname.lastname@example.org and let us know why. We’ll do our best to work something out.